Frequently Asked Questions
Thinking about booking? Here are answers to the questions we’re asked most often. Can’t see yours? Give us a call on 020 8546 4653 – we’re always happy to help.
Painting & Decorating
How much do you charge?
Every job is different, so we start with a visit to see exactly what needs doing. You’ll then receive a detailed, personal quote – completely free and with no obligation.
Are you insured?
Yes. DFP Building Services holds public liability insurance, and we’re happy to send you a copy of the policy if you’d like one.
Can I provide my own paint?
Of course. Alternatively, we can supply high-quality paint in thousands of colours and finishes.
I’ve had a water leak repaired and now need my ceiling painted. Can you help?
Yes, certainly. Water stains on ceilings or walls are no problem at all.
Doors
My door isn’t a standard size. Can you help?
Yes. We can supply doors in both standard and non-standard sizes.
Can you paint the door as well?
Yes. Whether you’d like your new door painted, varnished or wood-stained, we can take care of it.
What are raised mouldings?
Raised mouldings are separate beadings fixed to the face of a door, usually around glass openings or fielded panels.
Locks
Do you fit insurance-approved locks?
Yes. We fit British Standard BS3621 locks – the standard most home insurers specify.
What is a strike plate?
The strike plate is the metal plate fitted into the door frame where the latch meets it.
What’s the difference between a 3-lever and a 5-lever lock?
A 5-lever mortice lock offers greater security. The more levers, the higher the security.
Can I have a latch and a lock on the same door?
Yes. You can have a latch with a separate deadlock, or a sashlock, which combines a latch and a deadbolt in one case.
Flat Pack Assembly
I work Monday to Friday. Can you come at weekends?
Yes, no problem. We can arrange a time that suits you, including evenings and weekends – appointments are available 7 days a week.
Do you assemble flat pack furniture from any supplier?
Yes. We assemble flat pack furniture from all the leading high street and online suppliers, as long as it’s designed to be assembled by one person.
Will you fix my flat pack furniture to the wall?
We’ll build your furniture and position it exactly where you’d like it, but we don’t fix it to the wall.
What happens if parts are damaged or missing?
We carry a kit of spare parts to cover most situations. If the job still can’t be completed, we’ll arrange a return visit to finish it. Expenses for the return visit are charged.
Why don’t you charge by the hour like other assemblers?
We believe in being upfront. You’ll get an exact price before we start, so you know precisely what you’ll pay – and you’ll never be charged for extra hours. Our prices are very competitive, so ask for a personal quote online or call 020 8546 4653.
Will my home be left clean?
Yes, definitely. Once your furniture is assembled and in place, we tidy up and put the packaging in your bin. We treat your home or office with respect and leave it just as we found it.
Still got a question?
Our friendly team is happy to help – and every quote is free.
